Shipping Policy

SHIPPING RATES AND PICK UP OPTIONS DURING COVID-19

• FREE Contactless Curbside Pickup from our storefront is available! 

• Effective May 30th 2020, pick up dates & times are as follows:

• Simply place your order and select Contactless Curbside Pick Up at checkout!

• You will receive an order confirmation email confirming the order which will contain all pick up details. This can sometimes end up in your junk folder so please be sure to check there if you do not receive it to your inbox. If it is also not there, send us an email at online@lizandlottie.ca and we will resend it to you :)

• You will receive a second email when your order is ready to be picked up which will contain all pick up instructions. This can sometimes end up in your junk folder so please be sure to check there if you do not receive it to your inbox. When you arrive, simply call the store at 403-263-0800 and we will place your order on the table outside of our storefront!

• As much as we LOVE and MISS seeing you, please refrain from coming up to the door. We are not open for in store shopping. If you forgot to include something in the order that you are picking up, simply hop on our website and place a new order. We will combine the orders for you :)

• Shipping within Calgary is a flat rate of $8!

• Effective May 8th, 2020 we no longer offer porch deliveries in Calgary
• All Calgary orders will be shipped through Canada Post
• We drop orders off to Canada Post Tuesdays & Thursdays
• Your order needs to be submitted to us by 12:00pm MST that day to be included in the drop off to Canada Post
• You will receive a separate email with your tracking number         
• If your order is strictly greeting cards, it will be shipped through Canada Post with no tracking. 

• Shipping outside of Calgary is a flat rate of $15! 

• We drop orders off to Canada Post Tuesdays & Thursdays 
• Your order needs to be submitted to us by 12:00pm MST that day to be included in the drop off to Canada Post 
• You will receive a separate email with your tracking number 

• Free shipping on all orders over $150! 

• We drop orders off to Canada Post Tuesdays & Thursdays
• Your order needs to be submitted to us by 12:00pm MST that day to be included in the drop off to Canada Post 
• You will receive a separate email with your tracking number 

• We cannot ship to Quebec
• At this time we can only ship within Canada (with the exception of Quebec)

Any shipments returned as undeliverable will not be resent and a refund will be issued to you less the total shipping costs. 

ORDER CANCELLATION:
Once your order is placed, the order cannot be cancelled.