FREE SHIPPING ON ORDERS OF $150 OR MORE OR PICK UP IN STORE FOR FREE!

FREE SHIPPING ON ORDERS OF $150 OR MORE OR PICK UP IN STORE FOR FREE!

Return Policy

We understand that sometimes you change your mind about your purchase once you get it home. Please see our return policy outlined below: 

 

IN STORE PURCHASES:

We will happily accept regular priced merchandise for exchange or store credit within 14 days of purchase!

  • Merchandise must be returned in original packaging, with receipt and all tags attached
  • Unfortunately we do not offer refunds
  • All earrings are final sale
  • All sale items are final sale

 

ONLINE PURCHASES:

We will happily accept regular priced merchandise for store credit within 14 days of delivery! You can either return the item(s) in store following the in store return policy OR ship the item(s) back to us following the below steps:

  • Please email online@hello.ca to initiate the return process
  • Shipping costs for the return is the responsibility of the customer
  • Merchandise must be returned in it's original packaging, with packing slip and all tags attached
  • Once we have received and processed the merchandise for return, a digital gift card will be issued and emailed to you for the value of your return which can be spent on our website or in our store
  • Unfortunately we do not offer refunds
  • All earrings are final sale
  • All sale items are final sale